Smartware is a business in the retail industry which markets consumer items.
Orders will be confirmed and billed via the email address provided on the order form.
Final invoice amount to be paid in full before shipping. Goods will only be shipped once full amount reflects in Smartware Store's account.
Smartware Store offers customer and demonstrator deliveries nationwide within the Republic of South Africa. We offer deliveries to other African countries to our non-South Africa demonstrators only.
In some cases, due to the nature of the online store, overselling may occur resulting in refunds.
We use Dawn Wing door to door, Fast Way door to door and Post Office counter to counter as our shipping channels.
We will only deem a package lost if it has not arrived at the destination after 20 business days. At this stage we will issue a full refund and make arrangements with the customer.
Smartware Store takes no responsibility for returned packages with incorrectly provided addresses. Should a package return - customer can opt for a refund less shipping fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for items with special or oversized packaging.
All sales are final. No refunds. This is most applicable to incorrect size choice by the customer.
Returns are accepted in very specific instances, and are subject to agreement to the RETURNS POLICY and completion and acceptance of the RETURNS FORM
Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation
Deliveries go out Monday through Friday, not including weekends and public holidays.
Orders with incorrect billing information, or requiring additional verification, will be delayed.
In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
All orders are shipped in boxes or satchels with relevant labels.
Our merchandise is 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all products offered for sale are thoroughly inspected by experienced staff for condition and authenticity.
Smartware Store takes all reasonable steps to protect the personal information of users. Read our Policies Here
Credit card transactions will be acquired for Smartware Store via PayFast (Pty) Ltd. PayFast uses the strictest form of encryption and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
Smartware Store has no access to card details entered by the client on PayFast’s secure site.
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Smartware Store takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website; customer service and support; dispute resolution; and delivery of goods.
Smartware Store may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Alternatively, you can submit your query through the contact page on our website, Here
Smartware Store also retails merchandise belonging to 3rd party merchants.
Smartware Store does not take responsibility for the quality and return fulfilment of products bought from partner merchants.
Smartware Store will strive to ensure that all 3rd party merchants are thoroughly vetted before being onboarded onto the platform.
Customer may have to deal direct with 3rd part merchants in instances were the merchant facilitates customer order deliveries and collections. All merchant information will be supplied to the customer on order creation.
Smartware Store retails products through our demonstrator program.
All customer orders placed through a demonstrator are for the demonstrators full responsibility to fulfil.
Customers take the full risk of placing orders through demonstrators and release Smartware Store from any loss or damage which may result from shopping through any specific demonstrator.